Terms of Service

Last updated 11 August 2026

1. Placing an order

An order exists once we have confirmed it in writing — by email or on a written order slip from the shop — and you have paid any deposit due. Prices quoted are held for 14 days.

Lead times: 72 hours for cakes from our standing menu, one week for custom designs, and eight to twelve weeks for wedding cakes. We will always try to help with less notice, but we cannot promise it.

2. Payment

Standard orders are paid in full at collection or in advance by secure payment link. Wedding cakes take a 25% non-refundable deposit at booking, with the balance due two weeks before the event date. We do not store card details.

3. Changes and cancellations

• Standard orders: change or cancel free of charge up to 72 hours before collection. Inside 72 hours we refund the order minus ingredients already bought and work already done.
• Wedding cakes: changes are free up to 14 days before the date. Cancellations inside 14 days are charged at 50%; the booking deposit is not refundable at any point.
• We may need to cancel in circumstances outside our control — illness, equipment failure, extreme weather. If that happens you get a full refund including the deposit. That refund is the limit of what we owe you.

4. Design

Every cake is made by hand, so no two are identical and colours vary slightly between batches — natural colourings especially. We will match a reference image as closely as our materials allow, but an exact reproduction of someone else's work is not something we promise, and we will not copy a design that is clearly another bakery's signature piece.

Fresh flowers, non-edible decorations and supports must be removed before eating. We will tell you which parts those are on delivery.

5. Allergies

Our kitchen handles wheat, dairy, eggs, nuts, soy and sesame. We take allergies seriously and prepare severe-allergy orders in a cleaned-down station with separate equipment, but we cannot guarantee any product is free from traces. Tell us about allergies when you order, not on collection. See our allergen information for detail.

6. Collection and delivery

Delivery is Rs. 2,500 within 25 km of the shop and free over Rs. 25,000. Wedding cakes are delivered and set up by us at no extra charge. Someone must be present to receive the cake; if nobody is there, we will return it to the shop and a second delivery is chargeable.

Once a cake has left our hands it is your responsibility. Cakes are delicate. Transport them flat, in the box, in a cool car, and do not put them in a footwell. We cannot take responsibility for damage after collection.

7. If something is wrong

Tell us within 24 hours and, where possible, return the cake or send photographs. If we got something wrong we will refund or remake it. Complaints about taste preference, or about cakes more than half eaten, are not something we can refund.

8. This website

Content, photography and designs on this site belong to Butter & Bloom Patisserie and may not be reproduced commercially without permission. We keep the site accurate but do not warrant that it is error-free or continuously available.

9. Contact

Questions about these terms: hello@butterandbloom.com or 076 1234567.